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General conditions of sale
These terms and conditions apply to all purchases from PlantBase [link to "Imprint"] made by
be made to private customers.
Private customers in this sense are people with a place of residence and a delivery address in Germany
Germany, insofar as the goods ordered by you are neither of your commercial nor of your
can be attributed to self-employed professional activity.
Business customers are asked to place orders on the business customer login
available order pages [link to business customer login].
conclusion of contract
The presentation of our goods and the granting of the opportunity to place an order is on our part
a concrete offer to conclude a purchase contract.
By placing your order, you accept the offer and the purchase contract is concluded.
You will receive an order confirmation via e-mail to the e-mail address you specified.
prices and shipping costs
The awarded prices are final prices including sales tax. The amount that applies at the
time of the binding order is shown. In addition, there are shipping costs, which are borne by the
shipping method and the size and weight of the goods you have ordered. Above
you can find out the details at [link to "Shipping costs"]. The regular
Return shipping costs incurred in the event you return the goods in the exercise of your
Right of withdrawal [link to "Right of withdrawal"] arise, we bear. When exercising your right of withdrawal
we will also refund you the shipping cost.

Payment is made upon delivery by
- Credit card
- Klarna
- PayPal
late payment
If you are in default of payment, PlantBase is entitled to charge interest on arrears in the amount of 5
Percentage points above that known by the Deutsche Bundesbank for the time of the appointment
to demand the given base interest rate pa. If PlantBase detects a higher damage caused by delay
has arisen, PlantBase is entitled to assert this.
right of retention
The customer is only authorized to exercise a right of retention to the extent that his
counterclaim is based on the same contractual relationship.
(1) Delivery will be made to the delivery address specified by the customer within
- Germany
- Switzerland
(2) Force majeure (natural disasters, war, civil war, terrorist attack) makes the delivery or
If any other service is permanently impossible, PlantBase's obligation to perform is excluded.
Amounts already paid will be refunded immediately by PlantBase.
(3) PlantBase can also refuse the service if this requires an effort that
taking into account the content of the purchase contract and the requirements of good faith in one
is grossly disproportionate to the customer's interest in the fulfillment of the purchase contract. Already
Amounts paid will be refunded immediately by PlantBase.

(4) Bulky goods (packages with a volume greater than 1 square meter) are usually sent by a forwarding agent
delivered. PlantBase expressly points out that these goods are not carried into the house.
Inexpensive shipping method for returns
(1) When returning the goods and accessories, please use the if possible
Original packaging, even if it is damaged through an opening for a functional test.
(2) To return the goods, please use the fully stamped one enclosed with the delivery of the goods
and addressed return label. It is the simplest and cheapest
shipping option. You have no obligation to use this return process. if
However, if you choose an unnecessarily expensive shipping method, you may be obliged to
to pay the increased costs compared to a cheaper shipping method to us.
defect rights
(1) A product that is already defective upon delivery (warranty case) will be replaced by PlantBase
Replace at the customer's option with a defect-free one at PlantBase's expense or professionally
have it repaired (subsequent performance). The customer is advised that this is not a warranty case
exists if the product had the agreed quality at the time of the transfer of risk. A
In particular, there is no warranty claim in the following cases:
a) in the event of damage caused by misuse or improper use by the customer
b) for damage caused by the products being harmful to the customer
have been exposed to external influences (particularly extreme temperatures,
moisture, exceptional physical or electrical stress,
voltage fluctuations, lightning, static electricity, fire).
(2) PlantBase also provides no guarantee for a fault caused by improper repairs
a service partner not authorized by the manufacturer.
(3) Requires the type of supplementary performance requested by the customer (replacement or repair)
an expense that, in view of the product price, taking into account the content of the contract and the

Good faith bids grossly disproportionate to the customer's performance interests
stands - whereby in particular the value of the object of purchase in a defect-free condition, the meaning
of the defect and the question of whether the other type of subsequent performance without
significant disadvantages for the customer can be resorted to - the claim is limited
of the customer to the respective other type of supplementary performance. The right of PlantBase, also these
refusing any other type of supplementary performance under the aforementioned condition remains unaffected.
(4) Both in the case of repairs and in the case of replacement delivery, the customer is responsible
obliged to return the product to PlantBase at the expense of PlantBase, stating the order number
specified return address. Before sending in, the customer inserted his own
remove objects from the product. PlantBase is not obligated to provide the product on the
investigating the installation of such objects. PlantBase is liable for the loss of such items
not, unless it was immediately apparent to PlantBase when the product was taken back that
that such an item has been inserted into the product (in which case PlantBase
the customer and holds the item ready for the customer to collect; the customer carries it
resulting costs). In addition, before sending a product for repair or
replacement, if necessary, separate backup copies of those on the product
To create system software, applications and all data on a separate data carrier and
disable all passwords. Liability for data loss is not taken. Likewise incumbent
it to the customer after the repaired product or the replacement product has been returned to him
is to install the software and data and reactivate the passwords.
(5) If the customer sends in the goods in order to get an exchange product, the
Return of the defective product according to the following proviso: If the customer returns the goods
between delivery and return in a defect-free condition, this has the value
to reimburse him for the benefits he has drawn. For one that has not occurred due to the defect
Destruction or further deterioration of the goods as well as for those not caused by the defect
impossibility of handing over the goods in the period between delivery of the goods and
The customer has to pay compensation for the return of the goods. The customer has no compensation for the value
deterioration of the goods caused by the intended use of the goods
Afford. The obligation to compensate for the value does not apply to the return of a defective product
warranty case also,

a) if the defect that entitles you to withdraw only becomes apparent during processing or
transformation has shown
b) if PlantBase is responsible for the deterioration or the loss or the damage
would also have occurred at PlantBase,
c) if the deterioration or the loss has occurred at the customer's premises, although this
has observed the diligence which he is accustomed to apply in his own affairs.
(6) The customer's liability for damages in the event of a breach of the
The obligation to return is based on the statutory provisions.
(7) The customer can choose to withdraw from the contract or reduce the purchase price if
the repair or replacement within a reasonable period of time
contractual condition of the product.
(8) In addition, claims against the manufacturer within the scope of one of this
granted guarantee exist, which are based on the corresponding guarantee conditions.
(9) PlantBase's statutory warranty ends two years after delivery of the goods. The deadline
starts with the receipt of the goods.
(1) In the case of slight negligence, PlantBase is only liable for the violation of essential contractual obligations
and limited to the foreseeable damage. This limitation does not apply to breaches
of life, body and health. For other slightly negligent due to a defect in the
PlantBase is not liable for damage caused by the object of purchase.
(2) Regardless of whether PlantBase is at fault, PlantBase remains liable
fraudulent concealment of the defect or from the assumption of a guarantee. the
Manufacturer's warranty is a guarantee given by the manufacturer and does not constitute an acceptance of a guarantee
(3) PlantBase is also responsible for the impossibility that occurs by chance during their delay
Delivery responsible, unless the damage occurred even with timely delivery

(4) The personal liability of legal representatives, vicarious agents and
PlantBase employees for damage caused by them through slight negligence.
Applicable Law
The contract concluded between you and PlantBase is exclusively governed by the law of
Federal Republic of Germany with the express exclusion of the UN Sales Convention. Unaffected by it
the mandatory provisions of the state in which you have your habitual residence remain.
place of jurisdiction
If, contrary to the information you provided when ordering, you do not have a place of residence in the Federal Republic of Germany
Germany or move your place of residence abroad after the conclusion of the contract or your
place of jurisdiction for all disputes is not known at the time the action is filed
from and in connection with the contractual relationship [seat of the operator of the online shop].
protection of minors
If goods are purchased that are subject to the protection of minors, appropriate measures will be taken
Age verification is performed to verify the buyer's identity and age. One
The goods are only handed over if the customer can prove that they are of legal age.
dispute resolution
General information requirements for alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and §
36 VSBG (Consumer Dispute Settlement Act):
The European Commission provides a platform for online dispute resolution (OS).
can be found at this address: . To participate in one
We are not obligated to dispute settlement procedures before a consumer arbitration board, nor are we
not ready.
Final Provisions

(1) Should individual provisions of this contract be wholly or partially invalid or void
or become, this does not affect the validity of the rest of the contract, insofar as a
contractual partner is not unreasonably disadvantaged as a result.
(2) Changes or additions to this contract must be made in writing.

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